Frequently Asked Questions With The Answers Directly Underneath
Over the last decade of doing business we have made it a priority to provide the best user experience possible. One of the things we took the time to put together for our valued customers is a list of the most commonly asked questions from doing day to day business. We hope these help, and remember if you don't see the answer to what you are looking for. Please get in touch with us and ask us. Maybe your question and answer will be the next added to the list!
A1 - Yes, although additional fees may apply for some areas farther out. All prices include set-up and delivery on all Inflatables, Tents, Tables and Chairs. Remember prices do not include sales tax.
A2 - Yes, but once again please be know that due to the possible need for an extra truck and labor. There may be additional travel fees. Please call our office for a current quote.
A3 - It depends on how many Inflatable Rentals, Tent Rentals and/or Table and Chair Rentals we have scheduled for delivery on the particular day in question. Generally in regards to Inflatable Rentals we deliver 1 to 4 hours prior to the Party/Event Rental start time that the customer had previously provided to us during the scheduling process. If we have enough rentals booked for that day. We may feel it necessary to deliver a day prior to your actual reservation date. This is to ensure that just in-case of any mishaps, we allow our delivery team enough wiggle room to deliver to your party or event early or on time. We would always call ahead to be sure that an early delivery is possibility. For Tent, Table and Chair Rentals we may ask to deliver a couple of days prior. If this would happen to be the case, we will always call in advance to confirm that this is a possibility. We do know and understand that an early delivery time isn't always a possibility. If we have to ask a customer to take an early delivery due to our scheduling. Such changes would not affect the overall price, even though the customer would have the Party Rental Equipment for a much longer time frame.
A4 - No, Our inflatables will be clean when you receive them at time of delivery. We take cleanliness safety very seriously. After every rental is returned to the warehouse. Our staff immediately cleans and dis-infects each inflatable by hand.
A5 - Yes. The blower keeps constant air-flow pushing into the inflatable. Inflatables are designed not to be 100% air tight and if the blower is shut off or unplugged the inflatable will fall almost immediately. For this reason we require any Inflatable Rental to be set up within 50 feet of an electrical outlet. NOTE: We use a larger gauge cord than normal and if a cord longer than 50 feet is used this will most likely result in the tripping of a breaker.
A6 - We love setting up at parks but unfortunately most parks do not have electricity available. But not to worry! We have generators available to rent that can be delivered and set up with your inflatable. Also just as a reminder; Parks are a first come first serve so be sure and get to spot taken early in the day.
A7 - We accept payments in the form of either cash or credit card. If paying in cash please have exact change ready for your driver because they do not carry cash on hand.
A8 - We have the best weather cancellation policy on Long Island. Give us a call 24 hours prior to your party or event to cancel. This policy is for RAIN ONLY. We will give a refund in full back. As for any other cancellations, you can cancel up to 24 hours prior to your party or event. In this case the deposit is non-refundable. However, we will issue a rain check for the amount of the deposit for the rental that is being cancelled. A rain check is good for an entire year from the date it was issued.
A9 - Yes. All of our Inflatables and Party Rentals require a 20% minimum deposit made by Credit Card. Deposits are non-refundable (with an exception of rainy weather). Refer to our weather cancellations policy page to learn more about cancelling due to bad weather.
A10 - Most of our inflatables (all of our character bounce houses for example) are 15ft x 15ft which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the games. The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
A11 - Check the requirements listed with each Inflatable. Also, make sure you have at least a 4ft access to the area where it will be set up. The inflatables can weigh up to 650 pounds so we need a clear path with ample room.
A12 - We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jump.
A13 - Yes. There is a link in your receipt once you've ordered or you may contact our office.
A14 - Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.